Mark and Nancy-Ann Macey
Tuesday, 22 August 2023
Mr and Mrs
We have used door doctors for quite a few years to keep our old garage door working and have always been impressed by Curtis's work, so much so that when we moved we had Stephanie come and give us a quote for a new door, hardware and opener and she was a pleasure to deal with. Today Aug 22, 2023 Matt came out to install our new Garaga fully insulated door with a top of the line Liftmaster opener that is incredibly quite. Mat was a very quick, clean and efficient installer. 5 star review for a 5 star company.
Phil C
Saturday, 08 July 2023
Excellent service
Happily recommend this company.
Between the time of the phone call and the complete resolution, it was less than 2.5 hours including traveling time.
It's always nice to see professionals fix what's required without adding unnecessary expense (parts, labour, time) by taking advantage of customers in need.
Claude did a great job and we appreciate it greatly. Many thanks.
James N
Tuesday, 06 June 2023
Mr
This morning (2023/06/06) my garage door had both cables off. Curtis showed up at the booking time. He was a pleasant and efficient guy. He put the cables back and ensured the system worked properly. I am impressed by his professionalism/honesty, easy to talk to. In future when I need garage door service, I will call Door Doctor/Curtis, for sure.
Lisa Morden
Wednesday, 19 April 2023
Mrs.
I highly recommend Door Doctor! We needed to replace our garage doors quickly and technician Kurtis was the first to arrive and advise on door choices and colours and provide a quote on-site. Stephanie located the doors we chose within hours and the very capable Sierra made it happen in just TWO days! Our installer, Tyler, was outstanding and did an incredibly professional job. We couldn't be happier with the result!
Anna
Wednesday, 19 April 2023
VERY SATISIFIED CUSTOMER
The best in the world, Victor is the MAN, extremely professional and his partner William did an excellent Job.
FAST, EFFICIENT AND VERY KIND AND UNDERSTANDING.
I certainly recommend this company.
Rosanne
Tuesday, 21 February 2023
excellent service!
Everybody I spoke with were very friendly and helpful. Able to get an appointment quickly. A special thank-you to Josh Connolly, the technician who came out, diagnosed the problem and fixed everything right then. I would certainly recommend this company to others.
Aidan Griffin
Thursday, 05 January 2023
Home Owner
I chose an online appointment on the Door Doctor website, the techs were there right on schedule, took measurements. Came back the next day with parts, had the repairs done in a few minutes. Friendly, helpful, fast service. Great job Door Doctor.
Wendy Post
Thursday, 15 September 2022
Disappointed
The technician Tony was excellent and did a really great job. I can't say the same about the staff in the office though. I had emailed the company last week (the office was closed at that time so I couldn't call) to find out whether the company installed garage door openers and how much they charged. I didn't get a reply so I tried going through the online chat. The chat steered me to book an appointment so I did.
However, I decided I should call when the office was open on Monday just to verify that they did actually install openers and to find out how much they charged. The person I spoke with told me that they did provide that service and that they charged $325. As well, she told me that the one-hour timeslot booked online wouldn't be enough time to do the job, so we would have to book a longer appointment. I agreed to the price and the 8 to 12 timeslot for this morning. I did have a quote from another company for $250 but I thought the extra $75 would be worth it for such a reputable company and one that several people had recommended to me.
12 o'clock came but no one had shown up, so I called the office again. Sierra told me that they had booked me for the 1 to 5 timeslot, which I never would have agreed to because I already had another appointment this afternoon. However, she called up the technician and he came right away.
He did a great job and was very helpful explaining all about the new opener I had installed. When he did up the bill though, the price was now $350. He said I could call the office and let them know about the discrepancy. So I did, but the person on the phone said that she was the one I had spoken to on Monday and that she had quoted me $350 at that time. I had written down both the timeslot and the price when I had spoken to her as well as putting in my calendar right afterward, so I know I'm not mistaken. But I was made to feel like I was the one who had made both mistakes!
I have never left a bad review for a company before and I certainly don't want to be considered a "Karen," but I will not recommend this company to anyone and will tell all the people who recommended them to me about this. I feel a little bad about it though since Tony was great. He deserves a five-star rating, but I am giving the company only a two-star rating on Google..
Denise Feare
Monday, 02 August 2021
Emergency service call
Fast and great service everything was done fast. I'm very pleased. THANK YOU J.P FROM DOOR DOCTOR
Linda Johnson
Tuesday, 27 July 2021
New Garage Door Installation
I had my new garage door installed last week and just wanted to say how pleased I was with the service and installation .
The installer worked tirelessly and did an amazing job. He cleaned up after himself and made sure everything was working properly before leaving.
The entire experience dealing with Door Doctor was excellent. Thank You so much for the great service.!